Jashmene Shipping Policy

Last Updated: September 18, 2026

At Jashmene, we know that receiving your order is an important part of the shopping experience. Our goal is to keep delivery simple and transparent while taking care of your order throughout the shipping process.

We use DHL as our shipping partner and provide tracking details whenever available.

Shipping Information

Order Processing

Once your order has been successfully placed and payment has been confirmed, we begin preparing your purchase.

Our standard processing time is 1–3 business days. This refers to the time needed to prepare your order before it enters transit.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

During promotional campaigns, holidays, or periods of unusually high demand, preparation may take longer.

Delivery Estimates

After your order has been processed and dispatched, the estimated delivery period is approximately 5–12 business days.

The actual delivery time depends on your destination and may be affected by customs clearance, weather, transportation conditions, public holidays, or local delivery operations.

Delivery estimates are provided for guidance only and do not represent guaranteed delivery dates.

DHL Shipping

Jashmene ships orders using DHL.

After your package has been dispatched, DHL manages transportation and delivery through its network. Where available, we'll provide a tracking number so you can follow your shipment.

Please allow some time for the first tracking update to appear after DHL receives and scans your parcel.

Shipping Fees

Shipping charges are calculated according to your delivery location, order details, and available shipping service.

The applicable shipping cost will be displayed at checkout before you finalize your purchase.

International Delivery & Customs

International shipments may be subject to customs inspection and clearance.

Depending on the destination country's laws, you may be responsible for import duties, taxes, customs fees, brokerage charges, or other applicable costs.

These charges are determined by local authorities and are generally outside Jashmene's control unless otherwise specified at checkout.

Customs clearance may also increase the overall delivery time.

Address Requirements

To help avoid delivery problems, please carefully check your shipping information before completing your order.

Please make sure your address contains all necessary details, including:

• Full recipient name

• Street and house/building number

• Apartment, suite, or unit number, if applicable

• City

• State, province, or region

• Postal or ZIP code

• Valid contact information

If you notice an error after placing your order, contact us as soon as possible. We will try to help before the package is dispatched, but we cannot guarantee changes once the order has entered fulfillment or been handed to DHL.

If a shipment is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Keeping Track of Your Order

Your DHL tracking number, when provided, allows you to monitor your parcel's progress.

Tracking information may take a short period to become active after dispatch. It is also normal for tracking updates to pause temporarily while a package is traveling between facilities or undergoing customs procedures.

If there has been no meaningful tracking activity for an extended period, please contact Jashmene Customer Supportwith your order number and tracking number.

Unexpected Delays

We aim to prepare orders within our stated processing period, but transportation delays can occasionally happen.

These may be caused by:

• Customs inspections

• Severe weather

• Transportation disruptions

• Public holidays

• Local delivery conditions

• Carrier network issues

• Incorrect or incomplete shipping information

If your order is delayed, please allow additional time for DHL to complete delivery.

If the shipment appears to be experiencing an unusual delay, contact us with your order details so we can help review the situation.

Damaged Packages

We carefully prepare your order before dispatch. However, packages may occasionally be damaged during transportation.

If your shipment arrives damaged, please contact us promptly and provide:

1. Your order number

2. A description of the damage

3. Photos of the outside of the package

4. Clear photos of the affected item

Please keep the original packaging until the matter has been reviewed.

If Your Tracking Says "Delivered"

If DHL tracking shows that your order has been delivered but you cannot locate it, please check around your property and with household members.

You may also check with neighbors, reception staff, building management, or anyone who may have accepted the parcel for you.

If you still cannot locate the shipment, contact Jashmene Customer Support with your order and tracking information so we can assist with the next steps.

Situations Outside Our Control

Jashmene is responsible for preparing and dispatching your order. However, after a package enters the DHL network, certain aspects of the delivery process are managed by the carrier and, where applicable, customs authorities.

We cannot guarantee a specific delivery date or be responsible for delays caused by circumstances beyond our reasonable control.

We will make reasonable efforts to assist you whenever a shipping concern occurs.

Policy Changes

Jashmene may update this Shipping Policy when necessary to reflect changes in our shipping arrangements, services, or business practices.

Any revised version will be published on our website with the latest update date.

Contact Our Support Team

If you have questions about shipping, tracking, or an order that hasn't arrived as expected, please contact Jashmene Customer Support.

For quicker assistance, include your order number and DHL tracking number, if available.

Thank You for Shopping With Jashmene

We appreciate your order and the trust you place in our store. We aim to make every delivery experience straightforward, transparent, and dependable.

Jashmene — thoughtfully prepared, carefully shipped, made to reach you.

Company name: MY LONDON RESIDENTIAL LTD

Address: 463 Porters Avenue, Dagenham, England, RM9 4ND

Company number: 08864252

Store Email: admin@jashmene.com